Privacy Policy

Website Security

At Toucan London we are committed to respecting and protecting the privacy of our customers. This
page exists to reassure you that we will not share or sell customer information unless otherwise stated in
the statement below.

Privacy Policy
This Privacy Policy sets out how Toucan London uses and protects any information that you give Toucan
London when you use this website.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide
to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in
conjunction with our terms of website use.

Toucan Lonndon is committed to ensuring that your privacy is protected. Should we ask you to provide
certain information by which you can be identified when using this website, then you can be assured that
it will only be used in accordance with this privacy policy.

Toucan London may change this policy at any time updating this page. You should check this page from
time to time to ensure that you are happy with any changes.

Toucan London registered in England.

Where we collect information from
When information is directly given to us -

You may provide your details to us when you request specific information about our services or meet at
an exhibition or networking events. You may also request general information about our services via the
website.

When information is given to us indirectly -

Your information may have been shared with us by a reputable data provider. These organisations will
have their own privacy policies and must ensure that the data they provide us is fully compliant with EU
GDPR (European Union’s General Data Protection Regulation) for the purposes we have stipulated e.g.
distribution of marketing materials and telesales.

The data providers are chosen because they demonstrate transparency, accuracy and security in their
approach to data governance and must set the highest standards in data management, processing and
provision adhering to GDPR regulations and ICO (information commissioner’s office) principles and
directives.

When you have given other organisations permission to share it
You may have provided your details to another organisation. For example, delegate listings at
exhibitions, members list for networking, credit checks and business clubs and associations. However,
when working with other organisations, we work to ensure it’s completely clear to you that your
information will be shared for marketing purposes.

Social media

You might give us permission to access information from messaging services like Facebook, LinkedIn.
This will depend on your settings or the privacy policies for the particular social media site.

When you are using our website we collect information -

Upon visiting our website, information about your visit is recorded and stored. Please read our cookies
policy for more details.

What we collect
We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the list of cookies we collect section below.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in
particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services.
If you have opted in to receieve correspondence we may periodically send promotional emails about new
products, special offers or other information which we think you may find interesting using the email
address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We
may contact you by email, phone, fax or mail. We may use the information to customise the website
according to your interests. We may send you non-promotional correspondence important information
regarding changes to products or services.
How long we keep your information for

We will hold your personal information on our systems for as long as is necessary for the relevant
activity, for example we will keep a record of any customer for a minimum of six years after final invoice
to comply with HM Customer & Revenue legal requirements.

If you ask us to stop sending you marketing materials that we have been sending you on the basis of
consent, that you have given us, we will keep a record of your contact details and appropriate
information to enable us to comply with your request not to be contacted by us.

General Data Protection Regulation
Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018,
you are also granted a number of additional rights. These include:

The right to rectification
The right to erasure
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
For more information on these rights please read the relevant guidance issued by the ICO.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard
and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you
agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information
about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web
page traffic and improve our website in order to tailor it to customer needs. We only use this information
for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you
find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to
leave our site, you should note that we do not have any control on the running of the third party website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide

whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise
caution and look at the Privacy Policy applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:

If you have previously agreed to us using your personal information for direct marketing purposes, you
may change your mind at any time by writing to or emailing us at info@toucanlondon.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your
permission or are required by law to do so. We may use your personal information to send you
promotional information about third parties which we think you may find interesting if you tell us that you
wish this to happen.

You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there
are other legal grounds and obligations that require us to keep your personal data. In this case any
personal data we hold would be erased and we would be unable to fulfil any requests about the
information we had held retrospectively.

You may request details of personal information which we hold about you under the General Data
Protection Regulation “GDPR”. A “reasonable fee” may be charged for excessive or repetitive requests.
If you would like a copy of the information held on you please write to Toucan London Supplies &
Services Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or
email us as soon as possible, at the above address. We will promptly correct any information found to be
incorrect.

Contact Us
We would be happy to answer any questions or queries you may have in relation to this Privacy Policy.
Please contact us at info@toucanlondon.co.uk

The table below lists the cookies we collect and what information they store.